- Domestic Shipping: We only ship in the contiguous United States. We do not ship to Hawaii or Alaska.
- International Shipping: We do not ship internationally.
- Shipping Rates: Shipping rates are calculated by order weight and shipping destination. To view estimated shipping rates on your order, add your items to the cart, view the full shopping cart, then enter your shipping destination zip code in the Calculate Shipping section.
- In-Store Pickup: Items ordered for In-Store Pickup have FREE shipping.
- Hazardous Material: Theisen’s does not ship products considered to be hazardous material. Many of these products are available on Theisens.com for FREE In-Store Pickup.
- Violation of Guidelines: Any orders that fall outside of our shipping guidelines will be cancelled and refunded upon review. You will be notified by email of the cancellation.
- Shipping Packaging: Although most of our orders ship in plain brown boxes some of our merchandise will ship in its original manufacturer’s packaging. Please keep this in mind when ordering gifts. If you have special shipping instructions you would like us to follow please note that in the order notes section of your order when you check out.
- Online Only-Not Available In Store Items: Please note that these items have an automatic 7-14 business day shipping time frame regardless of the shipping option you chose. They will be shipped via UPS ground.
- Theisens.com Orders Shipping to You: In most cases orders shipping to you that are placed before 12 PM Central will be processed that day and typically shipped out within two business days. Items ordered after 12 PM Central will be processed the following day and typically shipped out within two business days. Please note that this is a general guideline and shipping can take longer depending on the circumstances. Note: Orders will not be processed on Holidays or weekends.
- Theisens.com In-Store Pickup Orders: If the store location selected is listed as "In Stock" then your order will typically be ready for pickup within 24 hours (excluding weekends and holidays). If the store location selected is listed as "Pickup in 5-7 days" then your order will typically be ready for pickup within 5-7 days. You will be notified via email when your order is ready for pick up.
- Small Package Shipping Options: Our website is currently integrated with UPS Ground (1-6 business days) and USPS Priority (2-5 business days) to give you a shipping cost automatically. We will be adding more options in the future.
- Oversized Shipments: Items that are too large for UPS and USPS to take can be shipped via common carrier freight. Our site is not integrated with freight options at this time so you will need to call for a freight quote for any oversized shipments. Oversized package weights and dimensions start at 150 lbs and/or 165” combined length and girth.
- Shipping Method Changes: As a courtesy to you, we reserve the right to upgrade the shipping method that you requested in your order if it allows you to receive your package sooner.
The risk of loss and title for any item purchased from Theisens.com passes to you upon our delivery of the item to the carrier. Theisens.com is not responsible or liable for any damage arising in shipment. Any damage claims on merchandise damaged in shipping is to be dealt with by the carrier company within 24 hours of receiving the merchandise. Please call if your package is damaged so that Theisens.com can assist you.