The Theisen's More Club Rewards Program lets you earn 1% back on every purchase! Simply create an account and receive 100 points instantly! Rewards are sent out the first day of every month after you've earned 500 points. Example: On July 10th, you earned 517 points in your rewards account. You will be emailed your $5 gift card on August 1st. Any points not redeemed on the first of the month will stay in your account and do not expire. Gift Cards expire in 90 days from their issued date.

How do I sign up for More Club Rewards?

For all new accounts, click here to sign up.

For existing Theisens.com accounts, follow the below steps:
1. Click 'My Account' located at the top right corner of the homepage
2. Sign in to your account profile using your credentials (if you forgot your password, click here)
3. Click on the 'Sign Up now for More Club Rewards' logo located at the top of your account profile.
4. Fill out the form with your address and phone number
5. Click the 'Join More Club Rewards' button to submit

How do I redeem my points?

Click "Redeem My Points" in your rewards dashboard to instantly receive a code you can use online only. Otherwise, when you reach 500 points at the end of a month, we will automatically email you a gift card that can be used online or in-store.

How do I upload my receipt?

Sign in to your Theisens.com account
Click on 'My Account' in the upper right-hand corner
Select ‘Account Profile’ from the dropdown menu
Select ‘More Club Rewards’ at the bottom of the left-hand navigation menu
Scroll down to the bottom of the page and click on upload receipt under the “Ways to Earn Points” section

Note: Please make sure the subtotal, date, and time of purchase are clearly visible in your submission. Receipts older than 30 days will not be accepted. Allow up to 3 business days for points to be visible on your account.

I need to change the phone number or email address associated with my account

Users are not able to update their phone number or email addresses themselves. Please contact our Customer Support team here

Do my points expire?

Accounts with a balance of 500 points or more will automatically be redeemed for a e-gift card at the beginning of each month and will expire within 90 days of their issue date. Remaining points do not expire.

I never received my gifts cards in my email

Please check your junk or spam folder for an email from rewards@email.theisens.com. Eligible accounts are emailed a gift card on the first day of every month. If you are still unable to locate an email, login to your Theisens.com account and navigate to the More Club Rewards Dashboard under your account profile. Any distributed gift cards will be listed under your rewards history.

Where can I see my points balance?

Login to your Theisens.com account and navigate to the More Club Rewards Dashboard under your account profile. Your points balance is listed near the top after your name.

Can I get my Agriculture Tax Exemption and earn Rewards?

Absolutely! Your phone number will be your account number for More Club Rewards. It's important to use the phone number you have given in the past at store checkout to ensure you earn your rewards. If you are a John Deere Financial card holder, please enter the phone number you use at checkout in at Theisen's store to identify that you are a JDF card holder. If you are a Theisen's employee, please enter the phone number you use for your employee discount.

I give my phone number at checkout but I am not earning points.

Please verify that you have a rewards account by following the below steps

Sign in to your Theisens.com account
Click on 'My Account' in the upper right-hand corner
Select ‘Account Profile’ from the dropdown menu

If 'Sign Up Now for More Club Rewards' logo is visible at the top of your account profile, you do not have a Rewards account. Please click on the logo and fill out the form to complete your registration

If you followed step 1-3 above and see ‘More Club Rewards’ at the bottom of the left-hand navigation, menu please contact our customer service team here.

How do I earn my 500 Birthday bonus points?

Each year, on your birthday, you will receive 500 bonus points! To ensure you receive your bonus, navigate to your More Club Rewards dashboard and confirm that your birthday is entered in your account.

Note: If your birthday is within 30 days of when you filled out your account, there will be a 30 day delay. Example: Today's date is August 1st, and your birthday is August 5th. You will not receive the 500 point bonus until September 5th this year. You will receive the bonus points on your actual birthday the following year.

PRIZES & PROMOTIONS

What are Theisens.com Promotion Exclusions?

Our promotions exclude sales tax and shipping. Customer must be signed into their theisens.com account to receive discount and are one time use per customer. Promotions are not valid on previous purchases, gift cards, layaways, rainchecks, special orders, Under Armour®, Carhartt®, Stihl®, outside farm merchandise, animal health products, ammunition, firearms, tires, automotive services, hunting and fishing licenses. Promotions may not be used in conjunction with any other promotion, offer or discount.

Shipping promotions apply to qualifying orders at a specified spend before tax. Oversized items shipped in boxes larger than 27”x17”x17” or weigh more than 25 lbs are not eligible.

Theisen's Home Farm Auto reserves the right to change or modify these exclusions at anytime with or without notice.

COMMENTS & QUESTIONS

If I have a question about a product, and I can't find an answer on the site who do I contact?

Give us a call at 1-866-245-6850 Monday - Friday 8:00 AM - 5:00 PM CST (not including holidays).

How do I share comments that I have about an item or would like to contact the corporate office?

Simply visit the Contact Us page and there will be a text box below which will allow you to send your comment to the Customer Support Department.

GARDEN CENTER GUARANTEE

What is the Garden Center Guarantee?

Theisen's is proud of its quality product and stands behind its plant material. We guarantee select nursery stock: trees, shrubs, evergreens, fruit trees, vines, perennials and roses for 1 full year from date of purchase. Simply return the product with the original receipt for a refund of the full purchase price. Product without the original receipt, nursery stock left in the original container and annuals are not guaranteed.

WARRANTIES & REPAIRS

Where can I get an item repaired that I purchased from Theisens.com?

You would have to take the item to a certified repair center. Theisens.com does not have certified repair centers, but we can give you the customer service number for the company that makes the product and they can tell you where the nearest certified repair center is to you.

Where do I find a replacement part for an item if I need one?

Generally, replacement parts can be ordered for items by special order. Contact the Internet Customer Suppport Department at 1-866-245-6850 for more information.

How do I claim the warranty on my merchandise?

All warranties are with the manufacturer. The first step in protecting your warranty would be filling out and sending in any warranty registration cards that come with your merchandise. Should any warranty issues arise with your merchandise, please contact the manufacturer of the product for further assistance.

Where would I find the warranty information for merchandise?

Any warranty information is included in the product packaging.

PRICING POLICIES

Why would a price for an item on Theisens.com be different from the price for that same item in Theisen's stores?

The prices for items on Theisens.com are unique to the Theisen’s website and vise versa.

SHIPPING

How do I calculate my shipping charges?

Shipping charges are based on the destination, weight, and shipping method that is selected. Please refer to the calculator in the shopping cart for an estimate.

What shipping carriers do you offer?

We offer FedEx and Spee-Dee Delivery Service. The carriers that are displayed during check out are dependent on your shipping address.

Do you ship outside of the United States?

No. Currently we only ship in the contiguous United States.

How soon will my package ship?

Theisens.com Orders Shipping to You: In most cases orders shipping to you that are placed before 12 PM Central will be processed that day and typically shipped out within two business days. Items ordered after 12 PM Central will be processed the following day and typically shipped out within two business days. Please note that this is a general guideline and shipping can take longer depending on the circumstances.

Theisens.com In-Store Pickup Orders: If the store location selected is listed as "In Stock" then your order will typically be ready for pickup within 4 hours. You will be notified via email when your order is ready for pick up.

Online Only Items: Please note that these items have an automatic 7-14 business day shipping time frame regardless of the shipping option you chose. They will be shipped via FedEx ground.

How do I know if my order has shipped?

You will receive an email confirmation when your order has been shipped which includes tracking information.

PAYMENT METHODS

What payment methods does Theisens.com accept?

Theisens.com currently accepts American Express, Discover, Mastercard, Visa and Theisen's gift cards.

When will my credit card be charged for my purchase?

Your card will typically be charged when your order has been shipped. If you are purchasing a special order item however, we reserve the right to charge your card at the time of purchase.

Can I use my Theisens gift card to make purchases on line?

Yes, in Step 3 of the checkout process, click the button "Add a Gift Card payment". Then enter the Card Number and 3-digit Verification Code from the back of your gift card.

PLACING AN ORDER

How long will it take to receive my order?

In most cases orders shipping to you that are placed before 12 PM CST will be processed that day and typically shipped out within two business days. Items ordered after 12 PM CST will be processed the following day and typically shipped out within two business days. Please note that this is a general guideline and processing can take longer depending on the circumstances. The shipping option you select will determine the length of shipping time from there. You will receive an email when your order ships which includes tracking information.

How can I check the status of my order?

After logging into your account, click "My Account" at the top of any screen, then choose "My Order History". Or feel free to call the Internet Customer Support Department at 1-866-245-6850.

How will I know when backordered items are in stock and being shipped to me?

An email will be generated and sent to inform you when those items have shipped.

How do I cancel or change an order?

To cancel or change an order you will have to contact the Internet Customer Support Department at 1-866-245-6850. Please note we may not be able to cancel or change your order depending on where it is within the fulfilment process.

What should I do if the product I ordered is damaged, defective or missing parts upon delivery?

If the packaging looks like it was damaged in shipping the shipping carrier needs to be contacted and a dispute with them will have to be opened. Otherwise, contact the Internet Customer Support Department at 1-866-245-6850.

How do I know if my order has shipped?

You will receive an email confirmation when your order has been shipped which includes tracking information.

Can I buy the item online and pick it up at the store?

On many of our items, yes. You will be offered that option during checkout if it is available.

MY ACCOUNT

How do I change my email address or other personal information?

To change your account information please call our customer service team at 1-866-245-6850 or complete the form at the bottom of the c ontact us page.

How do I close, deactivate or delete my account?

To close or delete your account please call our customer service team at 1-866-245-6850 or complete the form at the bottom of the contact us page.