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SHIPPING & DELIVERY POLICY
 
Last updated March 24, 2026
 
 
This Shipping & Delivery Policy is part of our Terms of Use ("Terms") and should be therefore read alongside our main Terms: https://www.theisens.com/help/terms-of-use.
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
 
In-Store Pickup
 
In-store and curbside pickup is available for Any products that are allowed to be added to the cart as "Pick Up in Store". Pickups are available During normal business hours (vary by location). If the store location selected is listed as "In Stock" then your order will typically be ready for pick up within 2 hours. You will be notified via email when your order is ready for pick up.

Please note: Your pickup order will be held for up to 5 days after you receive your Pick Up In Store email notification. If it hasn’t been collected within 2 days, a team member will call to remind you. On day 5, if the order is still unclaimed, it will be cancelled and refunded, and the items will be returned to the sales floor.
 
Home Delivery
 
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
 
 
Shipping Options / Fees
 
We offer the following shipping methods:
 
Shipping Method
 
Shipping Fee
 
 
 
Standard Ground Shipping
 
3 - 7 Business Days
 
Calculated at Checkout
 
   
 
All times and dates given for delivery of the products are given in good faith but are estimates only.
 
In most cases orders that are placed before 12 PM Central will be processed that day and typically shipped out within two business days. Items ordered after 12 PM Central will be processed the following day and typically shipped out within two business days. Please note that this is a general guideline and shipping can take longer depending on the circumstances. Orders may be processed but not picked up by the carrier on weekends. Orders will not be processed on holidays in which our stores are closed.
 
DO YOU DELIVER INTERNATIONALLY?
 
We do not offer international shipping.
 
ARE THERE OTHER SHIPPING RESTRICTIONS?
 
Hazardous materials
 
Products that are considered 'oversized' by carriers
 
Orders cannot be shipped to P.O. Boxes
 
Orders cannot be shipped to Hawaii or Alaska
 
IN-STORE RETURNS
 
For returns with a receipt: all refunds will be returned in the original method of payment where possible. If items are returned to a different store, or in-store from a Theisens.com order, accepted returns may be refunded in cash. Items paid with a check require a 10-day waiting period for a cash refund. A gift card will be issued for purchases paid by check and returned within 10 days. Returns over $150 require a corporate check to be issued, which will be done within 10 days. Gift receipt – an even exchange or Gift Card will be issued. For returns without a receipt: A Gift Card will be issued for the refund amount, which may be lower than the full retail. A valid ID must be presented. Additional information: Firearms are not eligible for returns or exchanges. Clearance merchandise may be exchanged or a gift card will be issued with a receipt dated within 30 days. ALL SALES FINAL after 30 days. All sales are final on “Dot Sale” clearance merchandise. No returns or exchanges. Special orders cannot be canceled or refunded. Out-of-season merchandise cannot be refunded.
 
QUESTIONS ABOUT RETURNS?
 
If you have questions about returns, please review our Return Policy: https://www.theisens.com/help/return-policy.
 
SHIPPING CLAIMS
 
We understand that shipping issues can be disappointing and frustrating. Our goal is to ensure that every order arrives safely and on time. If you experience any problems with your shipment—including damaged items, delayed or missing packages, or packages marked as delivered but not received—please review the following policy and instructions for submitting a shipping claim.
 
Order Processing & Delivery Expectations

Orders typically ship from our store(s) within 2 business days of being placed. We ship through multiple carriers that generally deliver packages within 3–7 business days.

If you have not received your order within 12 days of placing it, please contact us so we can assist with next steps.

Once a package has been marked as delivered by the carrier, customers are responsible for promptly checking for and securing their delivery. If you believe your package was not received, you must notify us within 5 days of the delivery date so we can assist with an investigation.

Claims submitted more than 5 days after a package has been marked as delivered will not be eligible for replacement or refund.

 
Responsibility During Transit

Once an order leaves our store(s), the shipping carrier assumes responsibility for the package while it is in transit.

A carrier claim is required in situations such as:
> Goods are damaged upon arrival
> Package showing "in transit" for an extended period of time
> Package marked as delivered but not located

As the shipper, Theisen's must file file the carrier claim on your behalf. We will manage the entire claims process for you. Claims typically take between 5-14 days for the carrier to investigate and come to a resolution (approve or deny).

 
How to Submit a Shipping Claim

To begin the claims process, please email us at customerservice@theisens.com and include the following information:

> Your order number (found in your confirmation email and/or packing slip)
> Confirmation of the correct delivery address
> Any recent carrier notices, updates, or delivery attempt messages
> Whether anyone else at your residence may have received the package
> Details of where you have checked (e.g., alternate doors, neighbors, mailroom, parcel lockers, etc)
> Photos of any damage, along with a brief description of the issue

Providing complete information will help us open the claim promptly.

 
Claims Review & Resolution

Once the claim is submitted, we will:
 
> Monitor the case through the carrier's investigation
> Keep you updated new information becomes available
> Notify you on the carriers final decision (approved or denied)
 
If the carrier approves the claim, we will issue a refund to your original method of payment for the full order amount.
No additional action is required from you.
 
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
 
If you have any further questions or comments, you may contact us by: